Averaging an 85% customer satisfaction score
Our customers love partnering with JUDI.AI for a reason. We have an incredibly friendly customer success team that is skilled in troubleshooting, training and digital transformation – averaging an 85% customer satisfaction score.
Supporting your unique roadmap to adoption
The JUDI.AI customer success team understands that your SMB lending ecosystem is totally unique. Modularity in JUDI.AI enables a clean roadmap approach to adoption – from a cultural, change management and technology perspective.
Exploring standalone deployment and integration options
The deployment of JUDI.AI as a standalone, “out-of-the-box” solution take as little as 4-8 weeks, requiring a significantly reduced resource commitment and a measurable return on investment realized in less than 6 months. That’s the beauty of Cloud-based technology.
Application programming interfaces (APIs) mean you can also integrate JUDI.AI within existing lending ecosystems made up of loan origination systems, data aggregators, online account opening and core banking systems – a must have when it comes to delivering an exceptional end customer experience.
Participating in JUDI.AI’s ongoing Customer Success Program
The JUDI.AI customer success team is here to work with you every step of the way and will also provide ongoing insights based on metrics and reporting, so you can meet your business goals as soon as possible.
Any lender that focuses on small businesses and individual consumers including credit unions, and other ethical financial institutions that are mindful about issuing responsible loans.
JUDI.AI processes credit decisions for LOCs, term loans, leases and credit cards. We have added secured loans and mortgages to our roadmap.
By leveraging our machine learning algorithms, the solution helps reduce application to approval times from days to just four minutes.
Specifically, the loan application itself varies on the speed of user input, but the decisioning is processed in real-time and takes less than a minute.
After the applicant’s business information has been entered, a credit bureau check is processed. Next, our robust algorithm reviews real-time bank data, alongside other third-party sources to calculate the probability of default. A decision is based on your financial intuition’s risk tolerance and credit policies.
The following information is required:
Legal name, DOB, Phone Number, Work Email, Personal Address, Legal Business Name, Doing Business As, Business Phone, Industry, Number of Employees, Business Address, Rent Or Owned Business Facilities, Annual Revenue, Type of Business, and Registration Year.
If an application is denied or in review, the lender has the ability to appeal the decision through JUDI.AI’s Admin workflow.* The lender can ask their internal team to re-consider the application based on the relationship with the member and any other data points that may have come to light after an extended conversation with the member.
This tool allows the lender to access JUDI.AI’s financial analysis of an application and learn exactly why a loan was denied, providing complete transparency into every decision made by the platform.
The algorithm is formulated to improve the credit assessment process based on the volume of data; thus, with more applications processed the credit engine gets increasingly more robust.
Yes, JUDI.AI is fully committed to the protection of all our customer and user data, and we invest significant resources each year in ensuring all our systems and processes adhere to the most modern information security best practices. Our company is regularly audited by Deloitte to ensure continued compliance with SOC2 standards. The JUDI.AI platform runs on Microsoft’s Azure Cloud platform, which is a globally recognized secure cloud computing service. Additionally, in order to ensure that sensitive or personally identifiable information is fully protected, JUDI.AI encrypts all such data, data at rest and in transit.
With every application processed our proprietary algorithm becomes more intelligent. In fact, when applications are not auto-approved and go into review, the software becomes more robust at assessing overall credit risk.
“The JUDI.AI team felt more like partners than vendors. What excites me about JUDI.AI is not only the rate that the product is evolving and maturing, but also their team’s willingness to work with us. The people behind the platform really make the difference.”
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